Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics at ReCellExchange.
How do you ensure the quality of refurbished devices?
Every device undergoes a rigorous 40-point diagnostic inspection by our certified technicians. We test battery health, screen responsiveness, port functionality, and wireless connectivity to ensure each product meets our 'Like New' performance standards.
What kind of warranty comes with my purchase?
All electronics purchased from ReCellExchange include a standard 12-month limited warranty. This covers any hardware defects or internal malfunctions that occur under normal usage conditions.
How long does shipping take and is it tracked?
Orders are typically processed within 24 hours. We offer free standard shipping which takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor your package in real-time.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your device, you can return it for a full refund or exchange, provided the item is in its original condition and all accounts (like iCloud or Google) have been removed.
Are the devices unlocked for use with any carrier?
Yes, the majority of our smartphones and tablets are factory unlocked, meaning they are compatible with all major GSM and CDMA carriers worldwide. Specific carrier compatibility is always listed on the individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options through Affirm, allowing you to pay for your device in monthly installments.