Returns & Exchanges Policy
At ReCellExchange, we stand by the quality of our certified electronics with a hassle-free 30-day return policy. If you are not completely satisfied with your device, you can return it for a full refund or exchange provided it is in its original condition.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Data Wipe & Reset
Ensure all personal accounts, such as iCloud or Google, are removed and perform a factory reset on the device to protect your privacy.
Secure Packaging
Place the device and all included accessories into the original packaging or a sturdy box with protective padding to prevent transit damage.
Ship & Track
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping the tracking receipt for your records.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing